The authentication process is quick, easy and will ensure the account holder’s financial information stays secure. The website now redirects customers to . Existing E-ZPass customers logging into for the first time will be asked to authenticate their account. “We welcome our customers’ feedback as we bring these new features online and appreciate their patience with the inevitable bumps in the road.” “Take a test drive of, and let us know what you think,” said MDTA Executive Director James F. “Drive EzMD is a customer-focused experience for all Maryland tolling customers, and as part of this initiative we’ve more than tripled our customer call-center representatives and expanded and enhanced our virtual services.”Īs with any new technology, the MDTA does expect to encounter some technical issues during the early days of the system’s launch, and we appreciate customers’ patience during this major transition. “We can’t thank our customers enough for bearing with us during the down time needed to bring our next generation of tolling online,” MDTA Chairman and Maryland Transportation Secretary Gregory Slater said. is online to serve you and the toll-free 1-88 service line is staffed with customer service representatives ready to welcome you to the next generation of tolling. Call center hours have been expanded to assist customers, and are now Monday through Friday from 7 a.m.
Now that Drive EzMD is live, all MDTA Customer Service Centers have reopened to the public with COVID-19 protocols still in effect. The Maryland Transportation Authority (MDTA) today launched Drive EzMD, the new home for all things tolling in Maryland. Designed to “Keep Maryland Moving,” Drive EzMD makes it easier than ever to travel the state’s toll facilities with its new website, web chat, expanded customer call center, new toll payment choices, text notifications and more.
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